Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why:

Account and Profile Information

When you create an account or use our financial analysis tools, we collect:

• Full name and business contact details
• Email address and phone number
• Company name and registration information
• Business identification numbers required under Taiwan regulations
• Payment information for service subscriptions
• Professional background relevant to financial analysis needs

Financial Data You Provide

Our liquidity and solvency analysis services require you to upload or input financial data. This might include balance sheets, cash flow statements, debt schedules, and other financial metrics. We process this data solely to provide analysis services you've requested.

Technical and Usage Information

Like most online services, we automatically collect certain technical data:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited and features used within our platform
• Time spent on different sections of our service
• Referring websites and search terms that brought you to us
• Error logs and performance data to improve service stability

How We Use Your Information

Your data serves specific purposes related to providing and improving our financial analysis services:

1. Processing financial analyses and generating custom reports based on data you provide
2. Sending service notifications, analysis results, and account updates
3. Responding to support requests and resolving technical issues
4. Improving our algorithms and analytical tools based on aggregated usage patterns
5. Meeting legal obligations under Taiwan financial regulations
6. Preventing fraud and maintaining platform security
7. Conducting internal research to enhance service accuracy

We never use your financial data for marketing purposes or sell it to third parties. Period.

Data Storage and Security

Protecting your financial information is our top priority. We've implemented multiple layers of security:

Technical Safeguards

• End-to-end encryption for all data transmission using TLS 1.3 protocol
• AES-256 encryption for stored financial data
• Multi-factor authentication options for account access
• Regular security audits by independent third-party firms
• Automated threat detection and intrusion prevention systems
• Isolated database environments with restricted access
• Regular security patches and system updates

Organizational Measures

Our team follows strict internal protocols. Only authorized personnel with legitimate business needs can access your data. All employees sign confidentiality agreements and receive ongoing security training. We maintain detailed access logs and conduct regular reviews.

Data Location

Your data is stored on secure servers located in Taiwan, ensuring compliance with local data residency requirements. We use reputable data center facilities with physical security measures including 24/7 monitoring, biometric access controls, and redundant power systems.

Data Sharing and Third Parties

We share your information only in limited circumstances and never sell your data:

All third-party service providers are carefully vetted and bound by strict confidentiality agreements. They can only process your data according to our instructions and must maintain equivalent security standards.

Cross-Border Data Transfers

If we need to transfer data outside Taiwan (which we try to avoid), we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved under Taiwan's PDPA and ensuring the receiving country has adequate data protection laws.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information:

1. Access: Request a copy of all personal data we hold about you. We'll provide this in a readable electronic format within 15 business days.
2. Correction: Update or correct inaccurate information in your account at any time through your dashboard or by contacting support.
3. Deletion: Request deletion of your account and associated data. We'll process this within 30 days, though some information may be retained for legal compliance.
4. Data Portability: Receive your financial data in a structured, commonly used format that you can transfer to another service provider.
5. Processing Restriction: Request that we temporarily stop processing your data in certain circumstances while maintaining storage.
6. Objection: Object to specific processing activities, particularly for analytics or research purposes.
7. Withdrawal of Consent: Revoke any consent you've previously given, though this won't affect processing that occurred before withdrawal.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy:

• Active Accounts: Account and financial data are retained while your subscription remains active
• Closed Accounts: After account closure, most data is deleted within 90 days
• Legal Requirements: Some records must be kept for 7 years under Taiwan financial regulations
• Billing Records: Payment history retained for 5 years for accounting and tax purposes
• Support Communications: Support tickets archived for 3 years to maintain service quality
• Marketing Communications: Deleted immediately upon unsubscribe request

When we delete data, we do so securely using industry-standard methods that make recovery impossible. Backups are also purged according to our retention schedule.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to provide functionality and improve user experience. Here's what we use:

Essential Cookies

These are necessary for the platform to function. They enable basic features like secure login, session management, and form completion. You can't opt out of these without affecting service functionality.

Analytics Cookies

We use analytics tools to understand how users interact with our platform. This helps us identify bugs, optimize performance, and prioritize feature development. The data collected is aggregated and doesn't identify you personally.

Managing Cookie Preferences

You can adjust your cookie settings through your account preferences or browser settings. Disabling non-essential cookies won't prevent you from using our core financial analysis services.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address at least 30 days before changes take effect
• Prominent notice on our platform dashboard
• Update to the "Last Updated" date at the top of this page

Continued use of our services after changes take effect constitutes acceptance of the updated policy. If you don't agree with changes, you can close your account before they become effective.

Children's Privacy

Our financial analysis services are designed for business professionals and aren't intended for individuals under 18 years old. We don't knowingly collect personal information from minors. If we become aware that we've inadvertently collected such information, we'll delete it promptly.

Complaints and Regulatory Contact

If you believe we've mishandled your personal data or violated Taiwan's data protection laws, you have the right to file a complaint with us directly. We take all concerns seriously and investigate thoroughly.

You can also lodge a complaint with Taiwan's regulatory authority: